‍Storage Agreement

This Storage Agreement (“Agreement”) is entered into by and between MyProMovers LLC, a Virginia limited liability company (hereinafter referred to as the “Company”), and

____________________________________ (hereinafter referred to as the “Customer”), collectively referred to as the “Parties.”

This Agreement outlines the terms under which MyProMovers LLC provides secure warehouse-based storage services to the Customer. By signing this Agreement, the Customer acknowledges having read, understood, and agreed to all of the terms below.

Our company is committed to delivering reliable, secure, and professional moving and storage solutions tailored to each customer’s unique needs. We pride ourselves on exceptional service, flexible scheduling, and transparent billing to ensure a hassle-free experience from start to finish.

Section 1 – Billing and Payment Terms

1.1 Initial Payment

The Customer shall pay the first month’s storage fee on the scheduled service date — the date the Customer’s items are moved into Company storage.

1.2 Recurring Payments

Storage fees are charged monthly on the same calendar day as the original move-in date. For example, if move-in occurs on April 5th, future payments will be due on the 5th of each following month. No invoices or reminders will be sent. All payments must be received by 4:00 PM on the due date.

1.3 Accepted Payment Methods

The Company accepts only:

Visa, MasterCard, and Discover (debit or credit cards)

A 5% convenience fee applies to all card payments.

Not accepted:

American Express, cash, personal checks, and cashier’s checks.

1.4 Automatic Payment Requirement

All storage accounts must be enrolled in automatic recurring billing.

The Customer must notify the Company via email before move-in regarding which card to use.

If no communication is received, the card on file will be charged automatically.

If a card update is submitted, the Customer is responsible for ensuring the Company acknowledges it in writing.

1.5 Late Fees and Enforcement

If payment is late:

A $75 late fee will be automatically added.

Late fees will not be waived, regardless of the reason.

No move-outs will be permitted until the account balance is fully paid.

1.6 Rate Adjustments

Storage fees may be increased with at least 15 days’ written notice before the new rate takes effect. If the Customer disagrees with the increase, they may terminate the Agreement before the next billing date.

1.7 Promotional Storage Credit Policy

1.7.1 The Company may, at its discretion, offer promotional storage (e.g., one free month).

1.7.2 Promotional periods are applied as a prepaid credit equal to the Customer’s monthly storage rate.

1.7.3 Automated emails may be sent by the system indicating “payment received,” even when funds are deducted from the promotional credit, not the Customer’s card.

1.7.4 These emails are not real charges.

1.7.5 The Customer agrees not to dispute these emails unless a charge appears on their actual payment method.

Section 2 – Storage Term and Termination

2.1 Term

Storage is billed on a month-to-month basis, starting on the move-in date.

2.2 Termination

Either party may terminate this Agreement with 15 days’ written notice prior to the next billing cycle.

2.3 No Proration

Storage fees are not prorated. Full monthly charges apply even if the Customer stores items for only part of a billing cycle.

Section 3 – Access Restrictions

3.1 No Public Access

MyProMovers LLC operates a secure, non-public warehouse. No Customer, third party, or contractor may enter the storage facility, warehouse, or Company office.

3.2 Closest Access

The closest point a Customer or third party may access is outside the facility’s loading garage. Only Company employees and contractors may enter the building.

Section 4 – Use of Storage and Prohibited Items

4.1 Permitted Use

Storage is for inactive, non-perishable, non-dangerous items only. Items must be properly boxed, wrapped, and safe for transport.

4.2 Prohibited Items

Customers may not store:

Flammable or explosive materials (e.g., gasoline, propane, fireworks)

Chemicals, cleaners, or corrosives

Ammunition, firearms, or weapons

Food, plants, animals, or biological matter

Items emitting odor, mold, moisture, or infestation

Cash, jewelry, rare coins, or irreplaceable heirlooms (unless separately insured)

Illegal, stolen, or unregistered items

Leaking or unregistered vehicles

4.3 Liability for Prohibited Items

If any prohibited items are stored (even unknowingly):

The Customer releases the Company from all liability.

The Customer is responsible for any damage caused to other property, customers, or the warehouse.

The Company may pursue reimbursement, legal action, and recovery of all related costs.

The Customer agrees to indemnify and hold harmless the Company for any resulting damage or claim.

Section 5 – Move-Out Policy

5.1 Move-Out Requirements

Only MyProMovers LLC staff or contractors may perform move-outs. Partial move-outs are not allowed.

5.2 Charges

A separate agreement applies for move-out services, which may be charged:

Hourly, based on crew size and service date, or

Flat fee, depending on the scope.

Rates may be higher than the original move-in rate due to scheduling and demand.

5.3 Precondition

The Customer must have a zero balance in order to schedule or complete any move-out.

Section 6 – Third-Party or Customer Pickups

6.1 No Entry

No Customer, friend, or moving company is permitted inside the storage area. Company staff will retrieve the items and place them outside the garage/loading zone.

6.2 Handling Fees

Minimum handling fee: $250

Larger projects: billed hourly with 2-hour minimum (e.g., 4 movers at $309/hr = $618 minimum)

6.3 Packing Materials

All Company blankets must be returned. Each unreturned blanket is billed at $35. The Customer must bring their own wrapping or padding materials.

6.4 Liability Waiver

Once items are placed outside and accepted by the Customer or third party:

All Company liability ends.

Any damage must be reported before leaving the premises or the claim will be denied.

6.5 ID Verification

Photo ID is required for pickups. Third parties must be authorized by the Customer in writing.

Section 7 – Risk of Loss or Damage

7.1 Disclaimer of Responsibility

The Company is not liable for damage caused by:

Fire, flood, theft, vandalism

Mold, insects, or rodents

Natural disasters, weather, or utility failure

Structural collapse, equipment failure, or uncontrollable events

7.2 Limited Liability

If liability is established, compensation is limited to $0.60 per pound per article, in accordance with Virginia warehouseman law.

7.3 Insurance

The Company does not provide insurance for stored property. Customers are encouraged to secure third-party coverage from:

Relocation Insurance Group via movinginsurance.com, or

Any reputable insurer of their choice

Section 8 – Abandonment of Property

8.1 Definition of Abandonment

If the Customer is 30 days late on payment and does not respond to communication attempts:

A final 10-day notice will be issued.

After 40 days, the property will be considered abandoned.

8.2 Disposal and Liability

The Company may:

Donate, discard, or sell the property

Apply proceeds toward the balance due

Pursue the Customer for any remaining balance or legal costs

Section 9 – Default and Lien Rights

The Company holds a warehouseman’s lien on all stored items for all amounts owed. If in default, the Company may:

Retain, sell, or dispose of the Customer’s property

Apply proceeds to unpaid fees

Recover legal fees and damages

Section 10 – Right of Entry

The Company may enter storage at any time for:

Inspection or maintenance

Emergency access or relocation

Property may be moved to a different area of the warehouse without notice.

Section 11 – Notices and Communication

All notices may be sent via:

Email, or

Certified mail to the Customer’s last known address

By signing, the Customer consents to receiving electronic notices, which are valid whether opened or not.

Section 12 – Legal Terms and Force Majeure

This is the entire agreement. No verbal changes apply.

Governed by the laws of the Commonwealth of Virginia.

The Customer waives the right to a jury trial.

The Company is not liable for delays or failures caused by:

Natural disasters,

Civil unrest,

Government shutdowns,

Facility damage, or

Events beyond reasonable control.

Section 13 – Inventory and Visual Access

The Company does not take or provide photos of stored items.

Internal inventory lists (if any) are for Company use only and are not guaranteed.

Section 14 – Ownership and Dispute Resolution

The Customer warrants they own the stored items or have legal authority.

The Customer agrees to indemnify and hold harmless the Company in case of any ownership dispute.

Disputes must be handled first through informal discussion, then mediation before legal action (except payment-related matters).

Section 15 – Right to Refuse or Terminate Service

The Company reserves the right to:

Refuse or suspend services if terms are violated

Deny service to unsafe or high-risk items

Terminate storage at its sole discretion

In such cases, property may be returned at Customer’s expense or treated as abandoned under Section 8.

Section 16 – Surveillance and Security

Security cameras may be used for internal purposes only.

The Company does not guarantee video retention or footage access.

Cameras are not a replacement for insurance or protection.

Section 17 – Acknowledgment

By signing below, the Customer acknowledges and agrees to the terms outlined in Sections 1 through 16 of this Agreement.

Customer Signature: ___________________________ Date:_______________